Hotelchain rules

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The room will be ready on the day of your arrival from 14:00.
Check-out time: 12:00 departure dates.
Payment is charged per day of accommodation according to the estimated time.
The room rate includes breakfast in the hotel restaurant.
If you live less than 24 hours, payment is made for the full accounting day in accordance with the established time of settlement and the settlement hour.
In case of early departure due to the reduction in the length of the stay at the Hotel in comparison with the booked stay, the Guest undertakes to notify the Hotel about such reduction of the period of residence per day and pay a penalty at the rate of the day of residence and make a calculation for the actually provided Hotel services.
Room rates includes value added tax (VAT).
The hotel room is provided to the guest upon presentation of a passport or other identity document, as well as filling out and signing the guest's registration card.
Guests of different sexes who are residents of the Republic of Uzbekistan can be accommodated in one room only upon presentation of a marriage certificate.

Extra charge

Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years and adults, an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department, and also via the booking module on the website reikartz.uz
The Guest has the right to invite visitors to his/her room from 07:00 am to 11:00 pm. If the visitor stays in the room after 11:00, the Guest must pay the difference between double and single accommodation in case the Guest has already payed only for single accommodation. If two Guests have already been registered in the room, the Guest will be charged according to the hotel's price list for accommodating adults with extra bed in the room.
The guest is obliged to reimburse the hotel losses in case of loss or damage to the hotel property, and is also responsible for violations inflicted by the persons invited by him/her. The amount of damage is determined by the administration.

No smoking

All rooms in the hotel are non-smoking. In the premises of the Reikartz Grup Otel, smoking of tobacco products is prohibited, except in specially designated places.
In the case of smoking tobacco products in prohibited places is a penalty of 50% of the cost of the selected room category per day.

Early check-in / Late check-out

Early check-in from 00:00 am to 06:00 am is paid additionally at the rate of 100% cost of the stay (breakfast is included in the price).
Early check-in from 06:00 am to 02:00 pm is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price).
Late check-out from 13:00 pm to 11:00 pm is paid additionally at 10% cost of the stay per 1 hour.

TERMS OF PAYMENT

Accommodation is payable during check-in or before check-in. Payment can be made in cash, by credit card, etc.
Private reservation made on the site initially has the status of non-guaranteed. Non-guaranteed reservation is valid until 6:00 pm the day before arrival at the hotel. The hotel has a right to cancel non-guaranteed reservations in case of delayed payment.
You can confirm your reservation by making prepayment via credit card for the 1 night stay. The prepayment will not be returned in case of no-show at the hotel or reservation cancellation less than 24 hours before check-in.
By reservation confirmation guest accepts and agrees with the above-mentioned conditions, including cancellation procedure and no show rules.
All prices are in UZS. Payment is due in UZS. We accept cash, bank transfer payments and bank cards: Visa, MasterCard, American Express and other.
Hotels may have different rates for residents and non-residents of the Republic of Uzbekistan. If the guest chooses an incorrect rate, the hotel reserves the right to change it before check-in.

Residents of the Republic of Uzbekistan are citizens of the Republic of Uzbekistan, including those located abroad, foreign citizens with a residence permit in the Republic of Uzbekistan, stateless persons with a residence permit in the Republic of Uzbekistan, all legal entities established in accordance with with the legislation of the Republic of Uzbekistan, as well as their branches and representative offices located in the Republic of Uzbekistan and abroad, diplomatic, trade and other official representations of the Republic of Uzbekistan, including those located outside the Republic of Uzbekistan, international organizations whose headquarters are located on the territory of the Republic Uzbekistan.

Non-residents of the Republic of Uzbekistan are persons who do not fall under the concept of a resident.

Tourist tax

Tourist tax is a fee from January 1, 2023, the funds from which are credited to the budget. It must be paid both to residents of the Republic of Uzbekistan and non-residents in accordance with the Cabinet of Ministers Resolution No. 475 dated August 25, 2022.
Local residents, excluding children under the age of 16, are required to pay 0.4% of the basic settlement amount (BFA) for each day of residence.
From foreign citizens for each night of stay is charged:
• 5% of the BRF for up to 10 hotel rooms;
• 10% of the BRF for the number of rooms in the hotel from 11 to 40;
• 15% of the BRF - for more than 40 rooms.
Tourist tax for incomplete night stay is charged as for full night stay.
Tourist tax is not included in the room rate and must be paid separately at the time of booking.

CANCELLATIONS

In case of cancellation earlier than 24 hours before check-in date, cancellation of reservation is free of charge.
You can cancel reservation by sending an email: reservation@reikartz.uz
In case if Guest does not arrive at the hotel or cancels the reservation later than 24 hours before check-in date to the hotel, the amount of the prepayment is not returned and is considered a penalty paid in favor of the hotel.
In the case of automatic refunds, the operation is possible only if the payment was made with Visa and Mastercard cards.
If the payment was made with cards of other payment systems (UZCard, Humo), a refund is possible only after contacting the bank.

IT IS PROHIBITED IN THE HOTEL

To carry out of the restaurant dishes, cutlery, food and drinks without prior approval from the restaurant administration.
To bring and store in the hotel (room) substances, materials and objects, dangerous to human life.
Leave room to unknown persons (persons who did not complete and did not sign the guest registration card), and pass them the keys to the rooms.
To use electric heating appliances, not included in room equipment.
To use hotel and room equipment for other purposes.
To make noise and disturb hotel guests after 10:00 pm and until 08 a.m.
To bring and keep firearms, gas, pneumatic and other weapons, special equipment, armament, devices and ammunitions for them on the territory of the hotel. In case if the Guest has any kind of the weapon, special devices and means, ammunitions and bullets for them the hotel has the right to refuse of settlement.

ACCOMMODATION WITH ANIMALS

Pets that are allowed to stay in the hotel include only small and medium sized “non-fighting breeds”. The hotel reserves the right to refuse the Guest accommodation with the animal.
Pets are allowed in hotels in no more than two pets in the same room. The cost of each animal living is 50% of 1 day of stay of single accommodation (regardless of the Guest's stay).
Guests arriving at the hotel with pets must have an animal passport and a veterinarian's certificate stating that all the animals were vaccinated.
Accommodation with animals is possible by prior agreement of the head of the Complex and only in separate rooms. Accommodation with other animals is prohibited!

ADDITIONAL INFORMATION

In case if «REIKARTZ U» LLP (hereinafter referred to as the Management Company) is acting as agent for the sale of hotel services of third parties in a hotel of Reikartz Grup Otel, the Management Company will indicate this in the bill for hotel services. In the same document, the Management Company will identifiy the Principal - the person in whose name and on behalf of whom the Agent is acting and who directly provides hotel services to consumers.

Special conditions may apply at partner hotels. We recommend that you clarify the information on the pages of the hotel facilities you are interested in on the site reikartz.uz

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